Returns & withdrawal
Last updated: 1 October 2026
1. Right of withdrawal: 14 days
You have 14 days from receipt of your order to withdraw from your purchase, without giving any reason. This right applies whatever your delivery country. To exercise it, inform us of your decision before the deadline by email to contact@wargrounds.fr (a clear statement is enough) or by using the form at the bottom of this page. You then have 14 days to send the products back to us.
2. Return conditions
Products must be returned complete and in their original condition to: WarGrounds, 7 rue Diderot, 38400 Saint-Martin-d'Hères, France. Return shipping costs are your responsibility, including from outside France. Any base that has been painted, primed, glued, cut, drilled or modified in any way loses its full value, and the refund may be reduced accordingly.
3. Refund
We refund you within 14 days of receiving the returned products or proof that you have sent them, using the payment method you used for the order. The refund includes the original standard delivery costs (excluding any extra cost for a delivery method more expensive than the standard one offered).
4. Damaged or non-conforming product
Every base is inspected individually before shipping. If a product reaches you damaged or not as described, contact us within 48 hours with photos: we will replace or refund it, as you prefer, at no return cost to you. You also benefit from the 2-year legal guarantee of conformity and the guarantee against hidden defects.
5. Cancelling before shipping
As long as your order has not been handed over to the carrier, you can cancel it with a simple email: we refund you in full, delivery costs included.
6. Exclusions
The right of withdrawal does not apply to products made to your specifications or clearly personalised.
7. Withdrawal form
You may use this template, but you do not have to. Simply copy it into an email to contact@wargrounds.fr.
To WARGROUNDS, 7 rue Diderot, 38400 Saint-Martin-d'Hères, France, contact@wargrounds.fr:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
Contact
Email: contact@wargrounds.fr
